Maryland Attorney General J. Joseph Curran announced this week the guilty pleas of three sisters indicted in a scheme to defraud the Maryland Automobile Insurance Fund (MAIF) of over $65,000. MAIF said that more could have been stolen but “paper records” from before 1994 have been destroyed.
The sisters’ scheme was to fraudulently add additional personal injury plaintiffs to actual Maryland auto accident claims and then write settlement checks to phantom injury plaintiffs with names that were close to the MAIF employee’s sisters and their family members. After about ten years, MAIF got wise to the fraud.
- Sound off about your experience with MAIF (now called Maryland Auto Insurance)
MAIF is a train wreck
It is impossible to feign shock that this happened. MAIF, quite simply, is a poorly run business on virtually every level. First, MAIF adjusters are incredibly difficult to deal with, usually requiring multiple calls to get anyone to return a lawyer’s call. While I may not always agree with the adjusters at GEICO, Allstate, State Farm and the like, I almost invariably enjoy dealing with them. We might disagree as to the value of the case and need to file suit, but there is a mutual respect and simply agree to disagree, usually getting back together to reevaluate the claim after suit has been filed or discovery has been completed. MAIF adjusters – most of them anyway, there are wonderful exceptions – generally do not extend personal injury attorneys in Maryland the courtesy of returning a phone call.
MAIF’s offers on cases are also not in line with other insurance companies. MAIF paid out $132 million in claims in 2004. Undoubtedly, they could pay out less and save millions in attorneys’ fees by doing what other insurance companies do – make offers that are in line with the value of the cases (or at least in line with what other insurance companies in Maryland are offering for similar injury cases). Even MAIF adjusters explain their offers by saying, “I know what you are saying, but what do you expect? We are MAIF.”
Our lawyers have issues with other insurance companies dealing with personal injury claims in Maryland. This is invariable, we have an adversarial system and one of the downsides of such a system is adversaries sometimes go to far. I am sure our lawyers, too, have gone too far on occasion. But with MAIF, they are unreasonable at every single turn.
Classic Example of MAIF Being MAIF
Classic example: I have a case now in Prince George’s County. Two friends are driving home, the driver is drunk and he gets in an auto accident and my client’s son is killed. It is just a very sad case. The driver, unfortunately a MAIF insured, is now in jail for the death of his best friend. My client’s son is covered under only a $100,000 uninsured motorist policy with Allstate. Accordingly, MAIF owes $20,000 and Allstate owes $80,000. Allstate has told me in no uncertain terms that they will pay out the $80,000 – even though there is no first party bad faith in Maryland – because there is no reasonable defense to the case. Yet MAIF has not even given me the courtesy of responding to a demand that I made last summer for their policy limits of $20,000. Every time one of our lawyers calls MAIF on this case, we were told that they will have a decision in a few weeks. We recently gave up and filed a lawsuit. Next time, our lawyers will save everyone the time and trouble and just file suit which is what we typically are doing in all of our MAIF cases now.
Updating this post on November 23, 2015
I have a few things to add. First, with respect to this case, MAIF did offer their policy limits just days before trial. The verdict was $8 million (the underinsured motorist case proceed against Allstate). Second, I have written a number of blog post about MAIF since this post, which was one of the first blogs posted on this blog which has not been going strong for 13 years. We have received a few comments on one of these blogs about accident victims’ experience with MAIF. If you have comments about your experience with MAIF or Maryland Auto Insurance, either positive and negative, click here.
We don’t deal with MAIF nearly as often as we used to because we are not longer handling the smaller cases that lead to real disputes with MAIF. In our larger cases where MAIF is involved, normally they are offering their policy limits. Because our experience with MAIF has changed, it is harder to evaluate how they have changed because I can’t tell if the driving variable is the organization or our dealings with it. But, dare I say it, I think they have gotten better in recent years. Why? I have no idea.