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Finally, I’m on Board: Allstate is Awful

I just hung up with an Allstate adjuster. At fault carrier (Safeco) put up 50,000 so we turn to the UM carrier for the additional $50,000. She offers $2,500 on top of the $50,000. She said something to the effect of, “There is only $50,000 left so what incentive do we have to offer that anyway?” When I reminded her of the fact that she just committed an offense that the Maryland Insurance Commission would certainly fine Allstate for, she quickly backed down.

I’ve defended Allstate in the past arguing that they are comparatively not as bad as everyone says. I’ve made flowery, loving statements like, “in spite of Allstate’s reputation, our Maryland accident lawyers [geez, that’s a painful use f keywords to pander to Google, I have to fix that] do not see Allstate as the most difficult car insurance company to deal with in Maryland.” I even said once that I thought GEICO was worse.

I take all of that back.

Realizing I was getting nowhere, I said, “Look, there is not a lot of money at stake, why don’t we just agree to arbitration.” She categorically dismissed the idea. Why? The Oliver Stone in me thinks it is because they want the client to have to spend money on experts and preparing the case, in part to induce settlement, but in part out of spite. Keep in mind, this is their own policyholder.


I’m tempted to file a bad faith claim with the Maryland Insurance Administration. Not on what the adjuster said about not having to pay fair value because of the policy limit. She will just deny it. (The call was not recorded. I asked.) But the valuation of the case is just ridiculous. My guy has a permanent injury that is going to exceed $100,000. But the MIA is not going to give a bad faith finding on a value of claim question. History has taught us that.

What we need in Maryland is a real bad faith law where the uninsured or underinsured motorist carrier is required to stand behind their denial of the claim and pay the full value of the jury’s verdict even if it is in excess of the policy limits. But Maryland is not going to get what it needs.

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  • http://www.litigationandtrial.com Max Kennerly

    “From good hands to boxing gloves” says it all.

  • http://www.erlichmanlaw.com Joe Erlichman

    Was just talking to my staff about how Allstate, Geico, and others seem to be getting worse to deal with every year. If only we could all afford to take these guys to trial on bad faith in every such instance, then we might begin to change the climate. Alas, through clever marketing and offering low prices (for terrible coverage), Allstate and others have convinced many likely jurors that they are righteous and that lawyers are the problem. Tough situation, and our clients/their insured are the ones who pay the price!