Progressive Insurance Claims

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You’re killing me, Flo.

I almost universally like Progressive insurance adjusters. Their claims adjusters seem nicer, more professional, and less inclined to take cases personally than a lot of other insurance companies. I can say the same thing about Progressive’s lawyers. Most are decent, straight shooters and good lawyers. Oh, yeah,their stock (NYSE:PGR) has done fairly well since early February.

Why I Dislike Progressive

I’ve fully exhausted the list of nice things I can say about dealing with Progressive. This insurance company just does not make fair settlement offers in car accident cases. I believe that in a given case if you could line up all of the insurance companies and ask each one to make an offer based on their evaluation of the injuries from a motor vehicle crash, Progressive would give the lowest settlement offer on that case. I also think this insurer would be the first to deny liability in an accident case.

Why Progressive Is So Awful

Why do they do this? Largely because it often has so little to lose. My theory with them is that it tries to compete on the Internet for car insurance buyers fighting hard for the lowest price. These are often the same buyers who are not willing to set their liability insurance limits at a reasonable amount. When you trademark the phase “Name Your Price” in selling insurance, you are probably not selling a ton of coverage. So with its small insurance policies, often $30,000 in Maryland, they can stick their neck out knowing that, in the end, they can fold before trial and their exposure is limited.

Classic Progressive Example

For example, we have one tough case where a man’s life was pretty much destroyed by a car accident in Ocean City. It is a rear end accident, he only has around $20,000 in medical bills but he needs a future surgery. So what is Progressive’s settlement offer in the case? $5,400.

So Progressive hires its own expert to say the guy is not hurt, right? Actually, no. Progressive’s own expert did an “independent” medical exam and found that all of the medical bills were related and agrees that all of the treatment was necessary.

Trust me, even if all of the plaintiffs’ treating doctors get the Ebola virus, even if Progressive’s expert becomes our expert, our recovery at trial is going to be far, far in excess of Progressive’s policy limits. But they won’t let it go that far. Eventually, they will offer the policy.

Progressive In-House Counsel

Progressive has a small in-house defense firm in Maryland and does not have the resources as currently strucured to wage war State Farm-like war on victims. So Progressive will often increase their settlement offers substantially after a lawsuit is filed. In this case, they has rung up a lot of legal bills but will still have to settle the case for the policy limits. It would have saved them a lot of litigation costs to properly evaluate this case at the outset.

Fighting Back

If you need help with you case against Progressive, call 800-553-8082 or get a free-online consultation.

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  • I have had the same experience with Progressive as well as Safeauto (also notorious for micro coverage policies). Though dubious, I am not surprised by these tactics for the exact reason you pointed out- they’ve got nothing to lose.

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