As regular readers of this blog are aware, I have been a critic of the MAIF because of the speed with which it reviews cases, the offers it makes which almost invariably cause reasonable car accident lawyers to file suit because the client’s best interests demand a lawsuit, and because the it invariably makes its lawyers (and our lawyers) jump through discovery hoop after discovery hoop in large cases before offering its policy limits on the eve of trial when the policy limits should have offered from jump street.
In this Baltimore Business Journal article, MAIF’s executive director since 2004, M. Kent Crabbe, talks about some of the challenges MAIF faces as an “insurance company” operating under a somewhat unique and complex regulatory scheme, including why it may be more difficult for MAIF to recruit and retain quality people. I put “insurance company” in quotes not derisively (well, kind of) but because technically under the Maryland Insurance Code, MAIF is not an insurance company.
I spoke today to one of the more competent MAIF adjusters who told me that the bar is being raised at MAIF with respect to responding in a professional and timely way to personal injury claims. I’ll save my “picking the bar off the floor” joke (well, I guess I didn’t save it) and hope that there are real changes in store at MAIF. I realize that government agencies are always going to struggle to keep up with for profit businesses in terms of efficiencies, but I have seen many other Maryland state agencies – including MVA in recent years, believe it or not – that seem to run far more efficiently.